Thames Water announced on 24 May 2016, that Steve Robertson will succeed Martin Baggs as Chief Executive in early September 2016.

“I am delighted to join Thames Water and excited to be given the opportunity to lead a business that makes such a vital contribution to our customers’ lives and the economy of our region,” said Steve Robertson.

Sir Peter Mason, chairman of Thames Water, commented: “As Chief Executive Officer of Truphone since 2011, and previously of BT Openreach, Steve Robertson has demonstrated outstanding ability to innovate and meet customer needs in a regulated environment. He will be joining Thames Water at a time of significant change in the industry, with the competitive market open to all non-household customers from next April.”